products Catalog
Frequently Asked Questions / Customer Service
FREQUENTLY ASKED QUESTIONS(FAQ)
1. About product
All of our products are the best quality in our city,brand new in original box with retro card,paper work and certificate logo.Famous Brand Goods (Shoes,Bags,Clothes,Hats and so on),Such as Nike Shoes,Air Jordan Shoes,Timberland shoes,Prada shoes,Ice Cream shoes, Louis
All of our products are the best quality in our city,brand new in original box with retro card,paper work and certificate logo.Famous Brand Goods (Shoes,Bags,Clothes,Hats and so on),Such as Nike Shoes,Air Jordan Shoes,Timberland shoes,Prada shoes,Ice Cream shoes, Louis
Vuitton,Chanel,Coach Bags,Lacoste,Seven,Rock&Republic Clothes.some items have no size,all are the medial size,such as belts and ed hardy caps,they are large and long enough for people to self-adjust.you can get more details from our website.
2. I want to order from your site, but I want to get a sample first. Can I? What is the minimum order?
Yes you can order a sample from our site.
The minimum order is one pair, and you can order any quantity.
Yes you can order a sample from our site.
The minimum order is one pair, and you can order any quantity.
3. How can I get information after I have paid for the order ?
If everything goes well,(all the items you order are available in stock)we will email you the tracking number of your package the next day.
If everything goes well,(all the items you order are available in stock)we will email you the tracking number of your package the next day.
4. When and how can I tracking my order status?
Generally, after 2 days you can tracking your package(s).
5. How do I contact you if I have a question?
We prefer to be contacted by email (NewFashionHeaven@gmail.com) or via MSN ,live chat.
We prefer to be contacted by email (NewFashionHeaven@gmail.com) or via MSN ,live chat.
6. How long will it take to receive my package?
It depends on which method to send,usually,takes 5-7 business days to receive your package.Sometimes the package are delivered even faster(only 4 days).
7. Do you ship to International locations (any country other than USA and Europe)?
Yes. We currently ship to many international locations.
Yes. We currently ship to many international locations.
8. Can you reserve a product for me until I can pay for it?
Yes. of course, the only thing you have to do is to confirm it by e-mail and we will keep them for you for two days. However, after two days, if we haven't received your payment, we will sell it further to someone else.
Yes. of course, the only thing you have to do is to confirm it by e-mail and we will keep them for you for two days. However, after two days, if we haven't received your payment, we will sell it further to someone else.
9. how to order
Ordering items from www.NewFashionHeaven.com is fast,easy,and secure.There are never any crowded stores or waiting in line for the hottest new release.You can place your order from the comfort of your own chair anytime,and rely on the fact that fashion-heaven only sells good products backed by our Satisfaction Guarantee and the Testimonials of very satisfied Sneakerhead customers.
Ordering from www.NewFashionHeaven.com is simple.We accept orders online during monday to sunday.For the fastest,most convenient service,use order through the website.Your order will be submitted through our secure server and directed to our distribution center for screening and processing.
Here's how to order online:
1). Once you have found that perfect pair of shoes,watches and bags,etc.depend on the size chart,choose what you want,fill your shipping details and click paypal button.
1). Once you have found that perfect pair of shoes,watches and bags,etc.depend on the size chart,choose what you want,fill your shipping details and click paypal button.
2). Confirm your shipping details. A couple of things to know in order to avoid delays in processing and shipping.
3). After receiving your payment,we will prepare your order as soon as possible and then give you tracking number when we send out your package.
How is my order processed?
Once we receive your Payment,it is carefully screened before it is approved and released to our warehouse.We look for a correct billing address and screen each and every order for possible fraud. If there is any question about your billing information,we will notify you by email that we need additional or corrected information.Please be aware that we are unable to process some orders due to our fraud prevention standards.
Once your order has been approved ,the order goes to our warehouse where they reserve your items and ship them.If you have any questions about your package, please contact Customer Service at www.NewFashionHeaven.com.
10.what is the return policy?
after you receive the package,if there is something badly damaged or wrong,take pictures for that,after verifying,we will reship the good together with your next order or return you half of products money.
after you receive the package,if there is something badly damaged or wrong,take pictures for that,after verifying,we will reship the good together with your next order or return you half of products money.
-Some unexceptable reasons for exchange are: I don't want the items anymore, I ordered the wrong size or color, colors are darker or lighter than pictured,items do not fit.
-Acceptable Reasons for exchange: Wrong items or size sent, factory defect,mistake.
- If insisting on sending back the package to exchange,the buyer is responsible for ALL shipping charges ! NO EXCEPTIONS. If you do not ship it back to us for inspection, we cannot offer you credit and an exchange.
-Acceptable Reasons for exchange: Wrong items or size sent, factory defect,mistake.
- If insisting on sending back the package to exchange,the buyer is responsible for ALL shipping charges ! NO EXCEPTIONS. If you do not ship it back to us for inspection, we cannot offer you credit and an exchange.
11.Is this a legit website?
Yes.we are a legit company in china.We are selling the items displayed on our website. We have sent many packages to different countries.we have large number of customers all over the world.
Yes.we are a legit company in china.We are selling the items displayed on our website. We have sent many packages to different countries.we have large number of customers all over the world.
12.How would i know that is safe and that i will receive my product?
You need not to worry about it,we have been dealing in these business for many years,we never cheated anyone.After we send the package,we will give you the Tracking No. and it can be checked on line.Then you will see where your package will be. and we accept paypal payment, it is most safety way for customer.
13.how can i pay with credit card?
when you checkout and showing paypal website link, in the left part, it showing "Sign up for a PayPal account and continue checkout", please click continue checkout, and you can fill all your credit card info and make payment, otherwise, please sign up an account in www.paypal.com and then to pay.
when you checkout and showing paypal website link, in the left part, it showing "Sign up for a PayPal account and continue checkout", please click continue checkout, and you can fill all your credit card info and make payment, otherwise, please sign up an account in www.paypal.com and then to pay.
14.What is your payment methods? and how can i pay?
For now,we accept Western Union and Paypal.
For now,we accept Western Union and Paypal.
If you take payment by paypal,please DO NOT leave any order info to our paypal account,if you have any questions,just email us at: NewFashionHeaven@gmail.com
If take western union as payment,You can visit www.westernunion.com ,We will give you payment info, After you send the money,you will be given a receipt,in which you will see the MTCN (Money Transfer Control No.). Please tell me the MTCN.That will be OK
15. I can't see the payment page! Everytime they told me "You have no order any product" after I input my shipping address info.
After you put your info for shipping , please click the button as CHECKOUT ONCE! It may take a few seconds to bring you to the payment page after you click it.If you reclick it at this time, its likely to show the words to you again.
